Nearshoring is a form of outsourcing arrangement performed in roughly the same time zone, with less than one days travel to reach the nearshore destination. Offshoring is an outsourcing arrangement usually performed at locations much farther than your place of business, usually on the opposite side of the world.  Think Central America vs India and the Philippines. 

Our Nicaraguan operation is nestled in the heart of Central America, just a hop, skip, and a jump away from the U.S.  Flights are less than three hours from Houston or Miami, and less than six hours from Chicago, LA, or NYC.  

Nicaragua has close cultural and historical ties to the United States. Everything from television and movies, to baseball being the national pastime, and scores of Nicaraguans having family and friends in the United States, it is one of the more “American-oriented” countries of Latin America. Many of our agents have spent time or lived in the United States, and are very much acquainted with American accents, slang, idioms, colloquialisms, etc. Most importantly, they understand the American customer. 

Nicaragua plays an important role in the global economy by being the home of many competitive BPO providers.  Many Nicaraguan outsourcing firms, including TSI, are designated as being in a Free Trade Zone (FTZ).  To acquire this FTZ designation, firms must demonstrate strict compliance to standards regarding workplace environment, labor norms, wage requirements, etc.  As a result, jobs in the BPO industry are highly sought after, allowing us to recruit the best talent. 

TSI provides stable jobs to scores of young aspiring Nicaraguans, giving* them the opportunity to gain business expertise, learn about outside markets, and empower* them with the skills and experience they need to be successful in an increasingly intertwined global economy. 

We have perfected the screening system in our recruitment process in order to find the best possible match between the skills and qualifications of the representatives and the tasks of each account.

When you partner with TSI, you can expect English proficient, bi-lingual, dedicated staff to your campaign. A team of agents & supervisors who operate 24 hours a day is only a phone call or email away should any issues arise. You can also expect regular communication with management and a Quarterly Business Review to ensure a beneficial partnership.

Nicaragua plays an important role in the global economy by being the home of many competitive BPO providers.  Many Nicaraguan outsourcing firms, including TSI, are designated as being in a Free Trade Zone (FTZ).  To acquire this FTZ designation, firms must demonstrate strict compliance to standards regarding workplace environment, labor norms, wage requirements, etc.  As a result, jobs in the BPO industry are highly sought after, allowing us to recruit the best talent. 

TSI provides stable jobs to scores of young aspiring Nicaraguans, giving* them the opportunity to gain business expertise, learn about outside markets, and empower* them with the skills and experience they need to be successful in an increasingly intertwined global economy. 

Depending on the size of your campaign and the agent profile required, agents can be in the seats within one week to one month. Our HR team has developed a stream-lined process to quickly hire and prepare new agents for campaigns of all sizes. Once the general terms are agreed upon, we will begin recruitment for your campaign while our IT department sets up your system requirements.  

We like to keep it simple. We operate on a flat rate model. No implementation or introductory fees. Our pricing includes HR & Recruitment, Salary, Office Spaces, Workstations, IT Equipment & Support, Legal, Accounting, Health Insurance, Corporate Events & Workshops, etc…